Online shoppers have sky-high expectations for every purchase they make these days. This has made creating a flawless customer experience the necessary goal for most online retailers. These expectations are largely the result of what’s known as the “Amazon Effect,”…
Small parcel shippers take note – FedEx has made the first noteworthy mid-year surcharge update seen from either carrier. The carrier has increased its Fuel Surcharge %. As of Monday March 18, FedEx substantially increased its Fuel Surcharge % for…
If you are like most FedEx and UPS customers, you are probably still trying to make sense of the 2019 GRIs. But we have some good news… our report will tell you everything you need to know to make a…
Our comparison of the latest FedEx and UPS GRIs will be published soon. As a preview, here’s an illustration showing the change in key categories of the GRIs for both carriers from 2017 through 2019. Click here to enlarge – Minimum and…
UPS has become the latest company to offer a rewards program. The company has announced an option for customers receiving UPS packages to reroute their deliveries to a UPS Access Point rather than having them delivered to their home address.…
From the very beginning of Transportation Impact, giving back to the community has been as much a part of the company’s ethos as providing great value to customers. In early 2017 that practice of giving back was formalized as IMPACT1…
Millennials, those ages 18-34, represent a lucrative segment of the buying population to businesses. Many companies, including carriers like the U.S. Postal Service, are constantly trying to figure out how to appeal to this age group. Often characterized by being…
Reverse logistics has become an area where companies are striving to create a better experience for the customer, manage costs, and set themselves apart from the competition. The goal of any company is to make a profit, and logistics managers understand…
It’s no stretch to say that someday Amazon may rule the retail world… or at least the e-commerce part of it. Whether that idea becomes true or not, over the last few years the company has made similar progress in…
This past summer, Brian Dobler, the owner of a small print shop in a small town in North Carolina — a town that also happens to be the home of Transportation Impact — embarked with his family on a journey…
