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Last Updated: September, 2022
  1. Introduction
TransImpact (“Company,” “we,” “us,” or “our“) respects your privacy and is committed to protecting it through our compliance with this privacy policy (“Privacy Policy“). This Privacy Policy describes our practices for collecting, using, maintaining, protecting, and disclosing the types of information we may receive, collect, or maintain about you or that you may provide to us when you visit or contact us at https://transimpact.com (“Website“). This Privacy Policy applies to information we collect:
  1. when you complete any electronic forms present on the Website;
  2. from emails, and other electronic communications between you and us through the Website;
  3. automatically on our Website; and/or
  4. when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Policy.
It does not apply to information collected by:
  1. us offline (e.g., information you may provide us over text messages, telephone calls, postal mail, etc.), or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
  2. any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from the Website.
If you link to third party websites, applications or content from the Website, you should check the privacy and security policy statements of such third parties to understand the policies and practices of such third-parties, as we are not responsible for those policies and practices. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using the Website, you agree to this Privacy Policy and consent to the use and disclosure of your information as described below. If you do not agree with our policies and practices, you have the option not to use our Website and delete any cookies placed on your web browser and hard drive by the Website. We reserve the right to modify, amend or cancel this Privacy Policy at any time, consistent with applicable data privacy laws (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates and ensure you check the “Last Updated” date above.
  1. Minors
Our Website is intended for users who are eighteen (18) years of age or older.  We do not knowingly collect personal information from anyone under eighteen (18) years of age. If you are under 16, do not use or provide any information on the Website or through any of its features, or provide any information about yourself to us, including any personal information (as defined below). If we learn we have collected or received personal information from anyone under eighteen (18) years of age without verification of parental consent, we will delete such information. If you believe we may have any information from or about anyone younger than eighteen (18) years of age, please contact us directly at dpo@transimpact.com.
  1. Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
  1. by which you may be personally identified or relates to, describes or is reasonably capable of being associated with you, such as your: name, account name, postal address, e-mail address, telephone number, or Internet Protocol (IP) Address (“personal information“);
  2. that is about you, but does not individually identify you, such as company title, industry, work title, or company shipment information; and/or
  3. about your internet connection, IP address the equipment you use to access our Website, browser type and version, time-zone setting, browser plug-in types and versions, operating system, mobile network information and platform, full Uniform Resource Locator (URL), clickstream to, through and from the Website (including date and time), pages you viewed, page response time, download errors, length of visit to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page and other usage details.
We collect this information:
  1. directly from you when you provide it to us.
  2. automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies (as described above).
  3. from third parties, such as: your employer, the organization you represent.
  1. Information You Provide to Us.
The information we collect on or through our Website may include:
  1. Information that you provide by completing forms on our Website. This includes information provided at the time of: subscribing to our services, requesting we contact you, providing any comments or content on our website; scheduling a demo of our products, or requesting any other services. We may also ask you for information if you report a problem with our Website.
  2. Records and copies of your correspondence (including email addresses), if you contact us.
  3. Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information via a third party website before placing an order through our Website.
  1. Information We Collect Through Automatic Data Collection Technologies.
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
  1. Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  2. Information about your computer and internet connection, including your IP address, operating system, and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Click here [INCLUDE AS LINK TO DO NOT TRACK DISCLOSURES] for information on how you can opt out of behavioral tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.] The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
  1. Estimate our audience size and usage patterns.
  2. Store information about your preferences, allowing us to customize our Website according to our users’ interests.
  3. Compile aggregate data about traffic on the Website and user interactions with the Website to provide better Website experiences and tools.
  4. Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
  1. Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  2. Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
  3. Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
  1. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
  1. To provide, support, personalize, and develop our Website, content, products, and services.
  2. To create, maintain, customize, and secure your account with us.
  3. To process your requests, purchases, transactions, and prevent transactional fraud.
  4. To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  5. To personalize your Website experience and to deliver content, product and service offerings relevant to users’ interests.
  6. To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
  7. To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process the transaction and facilitate access to our products and/or services. We may also save your information to facilitate new orders or process returns.
  8. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  9. To notify you about changes to our Website or any products or services we offer or provide though it.
  10. To allow you to participate in interactive features on our Website.
  11. To tailor and personalize our marketing, products, and services.
  12. To provide you with notices about your account, including expiration and renewal notices.
  13. In any other way we may describe when you provide the information.
  14. For any other purpose with your consent.
Notwithstanding any election made in the Choices About How We Use and Disclose Your Information section, by using our website, you consent to the above uses of your information. For more information, see Choices About How We Use and Disclose Your Information.
  1. Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, as permitted by applicable law. We may disclose personal information that we collect or you provide as described in this Privacy Policy:
  1. To our subsidiaries and affiliates.
  2. To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  3. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
  4. To third parties to market their products or services to you if you have consented to these disclosures. For more information, see Choices About How We Use and Disclose Your Information.
  5. To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  6. To enforce or apply our terms of use, available at [provide URL] and other agreements, including for billing and collection purposes.
  7. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
  8. With your consent.
By using this Website, you consent to sharing of any information collected about you with our business partners for any business purpose, including without limitation providing access to our products, and services, improving our products, services, and Website, and informing you about our other products and services. Nothing in this section shall limit your ability to exercise choices about how we use and disclose your information under the next section.
  1. Retention of Your Information
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we originally collected it for. Notwithstanding the previous sentence, we may retain your information in order to comply with applicable law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our rights under our agreements with you, for backup, audit or regulatory purposes, and for other actions permitted by law.
  1. Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
  1. Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website at https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#120702. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  2. Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email stating your request to dpo@transimpact.com.
  3. Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to dpo@transimpact.com.
  4. Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an email stating your request to dpo@transimpact.com.
California residents may have additional personal information rights and choices. Please see California Privacy Rights for more information. Virginia residents may have additional personal information rights and choices. Please see Virginia Privacy Rights for more information. Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to dpo@transimpact.com. However, please know we do not currently sell data triggering that statute’s opt-out requirements.
  1. Accessing and Correcting Your Information
If you have an account, you can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at dpo@transimpact.com to request access to, correct or delete any personal information that you have provided to us. We may not be able to delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information. Virginia residents may have additional personal information rights and choices. Please see Your Virginia Privacy Rights for more information.
  1. Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be handled by a third party vendor and subject to its respective privacy policy. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are solely responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
  1. Changes to Our Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through this Privacy Policy. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.
  1. Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: TransImpact, 8921 Crew Drive, Emerald Isle, North Carolina 28594, or via email at: dpo@transimpact.com.
  1. California Privacy Rights
This section supplements the Privacy Notice provisions above and applies solely to users who reside in the State of California. We adopt this supplemental part of the Privacy Policy to comply with the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act (CPRA) and any terms defined in the CCPA/CPRA have the same meaning when used in this Privacy Policy only applies to California residents.
  1. Information We Collect
We have collected the following categories of personal information from consumers:
Category Examples Collected
A. Identifiers. name, postal address, Internet Protocol address, email address, account name, and telephone number YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. NO
C. Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). NO
D. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. NO
E. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. NO
F. Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. YES
G. Geolocation data. Physical location or movements. NO
H. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information. NO
I. Professional or employment-related information. Current or past job history or performance evaluations. YES
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. NO
K. Inferences drawn from other personal information. Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. NO
Our Website obtains the categories of personal information listed in this section and above in the manners outlined in the Information We Collect About You and How We Collect It section and specifically from the below categories of sources:
  1. Directly from you. For example, from forms you complete, communications you send us, or products and services you purchase.
  2. Indirectly from you. For example, from observing your actions on our Website.
We have collected the following categories of sensitive personal information from consumers (some of these categories may overlap with the categories of personal information above):
Category Examples Collected
A. Identifiers. social security, driver’s license, state identification card, or passport number NO
B. Financial Information. account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account. NO
C. Geolocation data. Physical location or movements. NO
D. Protected Class. Racial or ethnic origin, religious or philosophical beliefs, or union membership. NO
E. Contents of Communication. Contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication. YES, only to carry out transactions with you and service your requests
F. Genetic Data. Genetic information. NO
G. Biometric Information Personal information collected and analyzed concerning a consumer’s health, and/or a consumer’s sex life or sexual orientation. NO
  1. Use of Personal Information
We may use or disclose personal information we collect for one of more of the following purposes outlined the How We Use Your Information and Disclosure of Your Information sections. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
  1. Sharing of Personal Information
We may share your personal information or sensitive personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information or sensitive personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. The Company has disclosed personal information for a business purpose to the categories of third parties indicated in the chart below. We do not sell personal information.
Personal Information Category Category of Third-Party Recipients
Business Purpose Disclosures Sales
A: Identifiers. Service Providers NONE
B: California Customer Records personal information categories. NONE NONE
C: Protected classification characteristics under California or federal law. NONE NONE
D: Commercial information. Service Providers NONE
E: Biometric information. NONE NONE
F: Internet or other similar network activity. Service Providers NONE
G: Geolocation data. NONE NONE
H: Sensory data. NONE NONE
I: Professional or employment-related information. NONE NONE
J: Non-public education information. NONE NONE
K: Inferences drawn from other personal information. NONE NONE
The Company has disclosed sensitive personal information for a business purpose to the categories of third parties indicated in the chart below. We do not sell sensitive personal information.
Sensitive Personal Information Category Category of Third-Party Recipients
Business Purpose Disclosures Sales
A. Identifiers. NONE NONE
B. Financial Information. NONE NONE
C. Geolocation data. NONE NONE
D. Protected Class. NONE NONE
E. Contents of Communication. Service Providers NONE
F. Genetic Data. NONE NONE
G. Biometric Information NONE NONE
  1. Your California Rights and Choices
The CCPA/CPRA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA/CPRA rights and explains how to exercise those rights.
  1. Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information (the “right to know”). Once we receive your request and confirm your identity (see Exercising Your California Rights), we will disclose to you:
  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information. At this time we do not sell personal information.
  • The categories of third parties with whom we share that personal information.
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
  • The specific pieces of personal information we collected about you (also called a data portability request).
    1. Right to Correct Inaccurate Information
You have the right to request that we correct any inaccurate personal information or sensitive personal information that we may have collected and maintain about you. Once we receive your request and confirm your identity (see Exercising Your California Rights), we will correct the personal information or sensitive personal information that we maintain about you.
  1. Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your California Rights), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
  1. Right to Limit Sharing of Sensitive Personal Information
You have the right to limit our use of your sensitive personal information to that only what is necessary to perform the services or provide the products. We only use and may share with certain trusted third parties the contents of your communications with us to provide you with our products and services, to fulfill any requests you have made, and/or otherwise permitted by CPRA. If you would like to request that we stop sharing your sensitive personal information with any third parties please see Right to Stop Sharing.
  1. Right to Stop Sharing
You have the right to request that we stop sharing your personal information or sensitive personal information with any third party, even though we do not sell your personal information or sensitive personal information. Once we receive your request and confirm your identity (see Exercising Your California Rights), we will stop sharing your personal information or sensitive personal information with any third party, unless otherwise permitted by CPRA. If you request we stop sharing your personal information with any third party, it may prevent us from providing you with our products and/or services.
  1. Exercising Your California Rights
To exercise your rights described above, please submit a request by: Emailing us at dpo@transimpact.com Only you, or someone legally authorized to act on your behalf, may make a request related to your personal information or sensitive personal information. Your request must:
  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or sensitive personal information or an authorized representative thereof.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. You do not need to create an account with us to submit a request. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account. We will only use personal information provided in the request to verify the requestor’s identity or authority to make it. You may only submit a request to know twice within a 12-month period.
  1. Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please email us at dpo@transimpact.com. We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. If applicable, the response we provide will also explain the reasons we cannot comply with a request. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
  1. Non-Discrimination
We will not discriminate against you for exercising any of your CCPA/CPRA rights. Unless permitted by the CCPA/CPRA, we will not:
  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
  1. Virginia Privacy Rights
This section supplements the Privacy Policy provisions above and applies solely to users who reside in the Commonwealth of Virginia. We adopt this supplemental part of the Privacy Policy to comply with the Virginia Consumer Data Protection Act (VCDPA) and any terms defined in the VCDPA have the same meaning when used in this Privacy Policy only applies to Virginia residents.
  1. Your Virginia Rights and Choices
The VCDPA provides consumers (Virginia residents) with specific rights regarding their personal information. This section describes your VCDPA rights and explains how to exercise those rights. You may by submitting a request to us (see Exercising Your Virginia Rights) specifying the specific right you wish to invoke, exercise any of your following rights under the VCDPA:
  1. confirm whether or not we are collecting, using, maintaining, distributing and/or retaining (collectively, “Processing“) your personal information and to access such personal information;
  2. correct inaccuracies in your personal information;
  • delete any personal information you have provided us or we have obtained about you;
  1. obtain a copy of your personal information that you have previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data; and/or
  2. opt out of the Processing of your personal information for purposes of (1) targeted advertising, (2) the sale of personal information, or (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.
  3. Exercising Your Virginia Rights
To exercise your rights described above, please submit a request by: Emailing us at dpo@transimpact.com Only you, may make a request related to your personal information or sensitive personal information. Your request must:
  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or sensitive personal information or an authorized representative thereof.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. You do not need to create an account with us to submit a request. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account. We will only use personal information provided in the request to verify the requestor’s identity or authority to make it. You may only submit a request to know twice within a 12-month period.
  1. Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please email us at dpo@transimpact.com. We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. If applicable, our response will explain the reasons we cannot comply with a request. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
  1. Right to Appeal
Upon receipt of our response, if you would like to appeal our decision and response, you may appeal our decision and response by emailing us at dpo@transimpact.com.
  1. Non-Discrimination
We will not discriminate against you for exercising any of your VCDPA rights. Unless permitted by the VCDPA, we will not:
  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
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