In most companies, the back-office is where customer needs and requests are actually fulfilled. Accordingly, it’s a critical driver of revenue and customer satisfaction. The work carried out in the back-office directly impacts what you can deliver to your customers.…
It’s that time of year again. FedEx has announced an increase to its rates by 4.9% to 5.9% on many services, beginning January 4, 2021. Of course, Transportation Impact is hard at work analyzing the details of FedEx’s GRI announcement.…
UPS announced new Peak Season Surcharges with some beginning as early as October 4, 2020, and ending January 16, 2021. Not surprisingly, the surcharges are focused on Residential and Large-sized deliveries. A portion of the surcharges is squarely focused on…
Logistics technology has never been a more popular topic. The marketplace is filled with innovation, and the industry finally seems prepared to start taking advantage of it. Many early adopters and progressive companies already have, of course. But a lot…
Since the start of the coronavirus outbreak, the small parcel shipping industry has been front and center to its impact. In addition to creating shifts in how carriers, FedEx and UPS must operate their delivery networks, COVID-19 has impacted consumer…
Consumer spending data says yes Despite data collected this week that indicated a balance of pricing power between shippers and carriers, FreightWaves projected a shift that should favor carriers throughout the next three months as this freight surge continues. Using…
Peak Season update from the UPS website: As previously announced, one or more Peak Surcharges apply to certain international shipments and U.S. domestic packages. Effective June 28, 2020 until further notice, the amount of the Peak Surcharge applied to shipments…
Carrier accessorials can be difficult to predict and can significantly increase freight bill totals, especially when it comes to LTL shipments. These additional fees can take the form of unnecessary detention charges caused by carriers who are delayed, the costs…
UPS has made the following announcement regarding the Peak Season Surcharges that went into effect on April 12, 2020. The forthcoming percentage increases to the existing surcharges are significant, with the highest being almost 83% (from $.45 per to $.71…
Smart shippers, from small businesses to ecommerce giants, know that the best way to manage the bottom-line impact of their small parcel service agreements is to renegotiate whenever their shipping landscape changes. Heightened customer expectations of fast delivery mean that…
