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95% of Refund Claims Recovered
TransImpact's Freight Audit & Pay Bringing Stronger Margins
By replacing a manual, error-prone audit process with TransImpact’s automated parcel auditing, a global automotive parts distributor reclaimed shipping credits on 95% of eligible packages — and cut total parcel spend by 5%.
Industry: Global Automotive Parts Distributor
Products Used: Freight Audit & Pay
Refund Result: 95% refund-claim success rate
Spend Result: 5% reduction in total parcel spend
The status quo was costing them twice.
The refunds they were owed and never collected, and the credibility hit from claims that should never have been filed.
They needed an audit partner who could:
• Identify every refund-eligible shipment, automatically.
• Submit only the claims that would actually hold up to carrier scrutiny.
• Recover the money without burning the carrier relationship.
The Challenge
Manual wasn't working, bad claims were being submitted.
A global automotive parts distributor ships replacement components to customers in every major market. At that volume, delivery exceptions — late deliveries, lost packages, service failures — happen every month. They add up to real money. Reclaiming it is another story.
The distributor’s team had been trying to catch refund-eligible shipments by hand. With tens of thousands of packages moving daily, the manual review was incomplete by design. Even the shipments they did flag required hours of follow-up to assemble the proof carriers demand.
Worse, the previous auditor had been submitting bad claims. The shipping carriers pushed back with notices for false refund requests — eroding the carrier relationship the distributor had spent years building. The status quo was costing them twice: the refunds they were owed and never collected, and the credibility hit from claims that should never have been filed.
The Solution
A Single Source of Truth
The distributor partnered with TransImpact, a leader in all-mode Freight Audit and Freight Audit and Pay. TransImpact’s proven audit methodologies, combined with next-generation tools, were the right fit for the scale and the precision the client needed.
With TransImpact in place, every shipment is automatically audited for service failures and billing errors. Eligible refund claims are identified, packaged with carrier-ready documentation, and filed — without the distributor’s team chasing invoices or assembling paperwork. Claims that wouldn’t survive carrier review are filtered out before they’re ever submitted.
The result is an audit pipeline that runs in the background, surfaces only the refunds the client is genuinely owed, and presents them in the exact format the shipping carriers require.
TransImpact
Key Results
-
- 95% refund-claim success rate on eligible packages
- 5% total reduction in parcel shipping spend
- Zero false-claim notices from carriers since implementation
- Fully automated identification of delivery exceptions across every shipment
- Carrier-ready claim documentation, formatted to shipping carrier requirements
The Results
Enhancing Visibility and Efficiency with AI-Powered Planning Tools
TransImpact’s audit gave the distributor accurate, actionable visibility into every refund-eligible shipment in their network.
- The claim-success rate climbed to 95% of submitted packages — refunds the distributor had been leaving on the table.
- The carriers stopped issuing false-claim notices. Since switching to TransImpact, the distributor has received zero.
- Total shipping spend dropped by 5%, with recovered shipping credits flowing straight to the bottom line.
Hold them accountable. Make the carriers give it back. It’s your money.
TransImpact is a leader in technology-driven supply chain optimization. Our industry-leading solutions in parcel contract negotiation, spend intelligence, and logistics cost management empower businesses to drive efficiencies, optimize costs, and improve financial performance. Trusted by companies managing over a billion dollars in logistics spend, TransImpact delivers real-time insights and strategic advantages to help organizations stay ahead in an ever-evolving marketplace.
