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Case Study
TransImpact Helps Reduce Hidden Costs and Achieve 22% Parcel Savings
From Invisible Costs to Controlled Parcel Spend
A leading retail fixtures manufacturer unknowingly absorbed customer shipping costs, lacking visibility into its $3.3 million annual parcel spend. With TransImpact, the company uncovered hidden charges, corrected billing practices, and gained stronger accessorial discounts—reducing parcel costs by 22% and restoring control over shipping operations despite limited resources and intermediaries.
Industry: Retail Fixtures Manufacturing
Headquarters: Twinsburg, OH
Employees: 500+
Products Used: Parcel Spend Intelligence, Parcel Contract Negotiation
The Challenge
Lack of Visibility
This retail fixtures manufacturer supplies display systems, shelving, and in-store merchandising products to some of the largest retailers in North America. Standard industry practice dictates that retailers cover shipping for fixture deliveries.
However, a miscommunication between carriers and retail customers—and a critical misclassification that treated the company as a product shipper instead of a fixture provider—forced the manufacturer to absorb costs that should have been billed to its customers.
Without dedicated logistics resources or visibility into parcel invoices, the issue went undetected until a new logistics leader engaged TransImpact. Using advanced analytics and expert support, TransImpact exposed the problem, corrected the billing process, and unlocked significant carrier discount improvements.
The Solution
Improved Rates & Discounts
TransImpact delivered actionable intelligence and support to help the retail fixtures manufacturer:
Identify hidden charges and overpayments to big-box retailers
- Gain full visibility into parcel invoices through advanced analytics
Clarify carrier policies for fixture providers vs. product shippers
Strengthen relationships with retailers and intermediaries
Secure improved carrier discounts and negotiated accessorial terms
With data-driven insights and expert guidance, the manufacturer reduced parcel shipping costs by 22%, established fair billing practices, and gained lasting control over their parcel network.
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The Results
Correct Shipping Costs
What began as a routine review of a $3.3 million parcel program nearly doubled its own projections, with actual savings landing well above the initial 12.5% estimate. The 22% reduction reset the manufacturer's cost structure, but the more telling outcome was operational—an organization that had been quietly absorbing someone else's shipping costs finally had the visibility to stop.
Equally important was the correction at the source. Reclassifying the company as a fixture provider, rather than a product shipper, addressed a misalignment that had quietly distorted billing for years. Pair that with stronger accessorial and DIM terms, and routine invoices became a reliable line item instead of a recurring source of leakage.
Just as valuable were the relationships the engagement strengthened. With clearer carrier policies and accurate billing flowing back to retail customers, the manufacturer reinforced trust with its partners while building the internal capability to manage parcel spend on its own terms going forward.
Key Results
- $3.3 million annual parcel spend analyzed
- 12.5% minimum cost reduction realized
- Improved discounts on key accessorial and DIM charges
- Strengthened retailer shipping relationships
TransImpact delivers intelligent transportation and supply chain solutions that unlock measurable savings and total cost visibility for the two most expensive aspects of operations—logistics and inventory. Our platform and services empower companies to plan smarter, move faster, and make every dollar work harder through data-driven insights, AI-driven technology, and automation.
