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Ecommerce: Easy Returns Process Wins Customers

Ecommerce: Easy Returns Process Wins Customers

Shoppers return more than three times as many products bought online (30%) as they do items bought in store (8.8%), according to research by conversion specialists Invesp. For ecommerce companies, this means that the returns process is a critical factor…

4 Tips for Renegotiating Your Small Parcel Shipping

4 Tips for Renegotiating Your Small Parcel Shipping

Smart shippers, from small businesses to ecommerce giants, know that the best way to manage the bottom-line impact of their small parcel service agreements is to renegotiate whenever their shipping landscape changes. Heightened customer expectations of fast delivery mean that…

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